NWJ - ******** customers

My fiance bought my engagement ring in November 2019. The ring he bought is the one that i really wanted after checking months online. its not even been a year and unfortunately the rose gold has faded away. Very dissapointing concidering jewelry is not cheap at your stores. We visited your store in moffet on main and the lady just shrugged her shoulders with a ït is what it is"type of attitude. We were then informed that it would fade and we would have to recoat it every 6 months!! First time ever my fiance was told this or I have ever heard anything like this. What will this ring then cost eventually. Ridiculous!! It seems like a fantastic way of making money out of unsuspecting customers.