NH
Nandi H
1 reviews | Active since Apr 2020
20 Apr 2020, 06:57
NWJ rings are a disappointment
My husband brought me a wedding ring last year at NWJ and we kept it in the safe until we got married in August. Ever since i started wearing it the stones have been falling off. I have taken it back and had the stones replaced like 4 times already and mind you I'm paying all these times and they have refused to give me a new ring. I'm very unhappy with this ring and haven't even been married for a year
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Replies (2)
NWJ's replyOfficial
21 Apr 2020, 14:09Dear Nandi H
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply21 Apr 2020, 14:09
Official
Dear Nandi H
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's replyOfficial
01 Jun 2020, 13:00Hi Nadia
I trust you are well.
Apologies for the delayed response due to the lock down.
Please may I ask you to take your ring to the nearest Nwj store, it will be sent to our head office for an assessment.
Once the item is received and assessed I will contact you.
Thank you and kind regards,
I trust you are well.
Apologies for the delayed response due to the lock down.
Please may I ask you to take your ring to the nearest Nwj store, it will be sent to our head office for an assessment.
Once the item is received and assessed I will contact you.
Thank you and kind regards,
NWJ's reply01 Jun 2020, 13:00
Official
Hi Nadia
I trust you are well.
Apologies for the delayed response due to the lock down.
Please may I ask you to take your ring to the nearest Nwj store, it will be sent to our head office for an assessment.
Once the item is received and assessed I will contact you.
Thank you and kind regards,
I trust you are well.
Apologies for the delayed response due to the lock down.
Please may I ask you to take your ring to the nearest Nwj store, it will be sent to our head office for an assessment.
Once the item is received and assessed I will contact you.
Thank you and kind regards,