NWJ RICHARDS BAY BOARDWALK

So I’ve been buying watches from NWJ Richards Bay Boardwalk 4 watches later I decided to laybye a watch but later got the same thing watch elsewhere I begged them to refund my laybye money and I was promised my refund for 2 years kept calling and was told the store doesn’t make R600 in cash to refund me and that I should wait they’d call me back. Today decided to go and ask for me refund as they had ghosted I got there was a new manager who refused to help me till I told him I’d write a review on hello Peter that the store is simply refusing with my refund. He then later said I should bring him a copy of my ID he would send it to head office to access it and try refund me imagine it’s taken them 3 years to refund me R600 but when I bought the watches it wasn’t a problem why is the manager refusing to help me but wants my ID to send to head office to get back my hard learned money??! I was really disappointed and promise I’d never do business with them again