VM
Vern M
1 reviews | Active since Sept 2014
22 Apr 2015, 19:55
NWJ PROMISE NOT WORTH THE PAPER WRITTEN ON
Made a purchase at NWJ of earrings for my wife. The earrings broke before the 6 months was up.<br> Phoned head office, sent earrings in and the policy states either your money back or a replacement. <br> They have not even made the attempt to contact us and refund the amount or replace the earrings.<br> The quality of the goods was inferior. Be warned you will not get joy from NWJ on a purchase that goes wrong.<br> Purchase from a jewellery that will keep there promise, make a call and stand by there promise of quality and purchase <br> Wish I could place the pics to show you.
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Replies (1)NWJ's replyOfficial
06 May 2015, 12:25Hello vern,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
NWJ's reply06 May 2015, 12:25
Official
Hello vern,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
