NWJ Polokwane (Mall of the North)

my husband purchased my wedding ring last year November at the NWJ in Polokwane. I had it made smaller in December 2017. The customer service was perfect. In January 2018, I has to send my ring in for repairs as one of the diamonds fell out. It was fixed within 3 weeks. I sent my wedding ring in for repairs again on 04/08/2018. My ring broke on the exact spot where it had been joined together after making it smaller. This is poor workmanship. The lady working behind the counter informed me that it would take approximately 3 weeks for my ring to be fixed. I contacted the branch at Mall Of The North on the following occasions: - 07/09/2018 I enquired about my ring and how long it would still take before I could get it back. (The lady informed me that someone would phone me back - nobody contacted me.) - 10/09/2018 I contacted the branch again. No feedback for me yet and they will follow up to find out what is going on. (AGAIN - The lady informed me that someone would phone me back - nobody contacted me.) - 13/09/2018 I contacted the branch again. Edith phoned me back to say that they will contact the repair department and enquire about why the workshop is taking so long. She didn't phone me back to inform me on what the repair department said. - 20/09/2018 I contacted the branch again. Somebody will get back to me. AGAIN - nobody contacted me. I also sent an email to NWJ Polokwane with the purchase slip and repair slips. This was to show that I haven't even had my ring for a year yet. - 25/09/2018 I contacted the branch again. Maphefo helped me this time. She phoned me back saying that she told the repair department to go ahead with the repairs on my ring and that there would be no charges, due to the fact that I have waited so long already. She also said she would phone me again on Friday (28/09/2018). Nobody has contacted me since the 25th of September. - 08/10/2018 I contacted the branch yet again. Edith phoned me back at about 10:30 am to inform me that she is awaiting feedback from the repairs department and that she will phone me shortly again. I haven't received any feedback yet. I am very dissatisfied with the customer service. I have to keep on phoning and following up just to have no one give me any feedback as to where my ring is. It has been more than 2 months now. I still have no idea when I will be getting my ring back.