LB
Lavinia B
1 reviews | Active since Apr 2013
13 Jul 2022, 09:54
NWJ online refund - still waiting.
Its been a month since I returned a ring to the online NWJ group and all I get is excuses as to why a R360 odd refund is not complete. Nowhere on your T & C does it provide a processing time, so as a consumer one would expect the refund to be immediate. But I was told your new finance manager is still finding her footing. How is your internal issues the customers problem? Why is an immediate return taking so long to process? Why is there no feedback unless queried directly?
Helpful (0)
Replies (5)0
Replies (5)
NWJ's replyOfficial
13 Jul 2022, 13:31 Dear Lavinia,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
NWJ's reply13 Jul 2022, 13:31
Official
Dear Lavinia,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
NWJ's replyOfficial
13 Jul 2022, 13:45Hi Lavinia,
Please may I have the store name,amount and name of person that requested the refund.
Kind Regards,
Romona
Please may I have the store name,amount and name of person that requested the refund.
Kind Regards,
Romona
NWJ's reply13 Jul 2022, 13:45
Official
Hi Lavinia,
Please may I have the store name,amount and name of person that requested the refund.
Kind Regards,
Romona
Please may I have the store name,amount and name of person that requested the refund.
Kind Regards,
Romona
LB
Lavinia B's updateReviewer Update
13 Jul 2022, 15:11Hi Romona,
It is your online sales platform. Dealt with Mellisa. The item is a Silver cubic zirconia round cluster dress ring with split tapered shank. Value R369.
Below is a summarised run down of events.
13 June 2022,
Dear Mellissa,
Please log a return for item RR2136V105. On invoice for order ***.
The ring is alot smaller than it looks in the advertisment and neither of my daughters like it.
A refund would be great.
Kind regards,Lavinia
On Mon, 27 Jun 2022, 08:53 Online, <***> wrote:Hi We have sent through the refund to our accounts dept, I will follow up on this.
RegardsHide quoted textMELISSA TARASEEE-COMMERCE AND MERCHANDISE ADMINISTRATION MANAGER
Sent: Friday, 01 July 2022 12:53
To: Online <***>
Subject: Re: return Hi, Second week has passed and no refund. What is the delay? Kind regards,
Lavinia
On Fri, 01 Jul 2022, 16:07 Online, <***> wrote:Hi My sincere apologies for this, I will escalate this to our Finance manager, will get some feedback as to what the delay is.
Sent: Thursday, 07 July 2022 11:11
To: Online <***>
Subject: Re: return Hi, Please advise?
Kind regards,
Lavinia
Hi Lavinia My sincere apologies for this, I know you have been patience for this refund. Our finance manager is new, she is trying to get stuff together and sort things out. Please bear with me, will give you feedback soon as it has been done. I am so sorry.
That's all
It is your online sales platform. Dealt with Mellisa. The item is a Silver cubic zirconia round cluster dress ring with split tapered shank. Value R369.
Below is a summarised run down of events.
13 June 2022,
Dear Mellissa,
Please log a return for item RR2136V105. On invoice for order ***.
The ring is alot smaller than it looks in the advertisment and neither of my daughters like it.
A refund would be great.
Kind regards,Lavinia
On Mon, 27 Jun 2022, 08:53 Online, <***> wrote:Hi We have sent through the refund to our accounts dept, I will follow up on this.
RegardsHide quoted textMELISSA TARASEEE-COMMERCE AND MERCHANDISE ADMINISTRATION MANAGER
Sent: Friday, 01 July 2022 12:53
To: Online <***>
Subject: Re: return Hi, Second week has passed and no refund. What is the delay? Kind regards,
Lavinia
On Fri, 01 Jul 2022, 16:07 Online, <***> wrote:Hi My sincere apologies for this, I will escalate this to our Finance manager, will get some feedback as to what the delay is.
Sent: Thursday, 07 July 2022 11:11
To: Online <***>
Subject: Re: return Hi, Please advise?
Kind regards,
Lavinia
Hi Lavinia My sincere apologies for this, I know you have been patience for this refund. Our finance manager is new, she is trying to get stuff together and sort things out. Please bear with me, will give you feedback soon as it has been done. I am so sorry.
That's all
LB
Lavinia B's update13 Jul 2022, 15:11
Reviewer Update
Hi Romona,
It is your online sales platform. Dealt with Mellisa. The item is a Silver cubic zirconia round cluster dress ring with split tapered shank. Value R369.
Below is a summarised run down of events.
13 June 2022,
Dear Mellissa,
Please log a return for item RR2136V105. On invoice for order ***.
The ring is alot smaller than it looks in the advertisment and neither of my daughters like it.
A refund would be great.
Kind regards,Lavinia
On Mon, 27 Jun 2022, 08:53 Online, <***> wrote:Hi We have sent through the refund to our accounts dept, I will follow up on this.
RegardsHide quoted textMELISSA TARASEEE-COMMERCE AND MERCHANDISE ADMINISTRATION MANAGER
Sent: Friday, 01 July 2022 12:53
To: Online <***>
Subject: Re: return Hi, Second week has passed and no refund. What is the delay? Kind regards,
Lavinia
On Fri, 01 Jul 2022, 16:07 Online, <***> wrote:Hi My sincere apologies for this, I will escalate this to our Finance manager, will get some feedback as to what the delay is.
Sent: Thursday, 07 July 2022 11:11
To: Online <***>
Subject: Re: return Hi, Please advise?
Kind regards,
Lavinia
Hi Lavinia My sincere apologies for this, I know you have been patience for this refund. Our finance manager is new, she is trying to get stuff together and sort things out. Please bear with me, will give you feedback soon as it has been done. I am so sorry.
That's all
It is your online sales platform. Dealt with Mellisa. The item is a Silver cubic zirconia round cluster dress ring with split tapered shank. Value R369.
Below is a summarised run down of events.
13 June 2022,
Dear Mellissa,
Please log a return for item RR2136V105. On invoice for order ***.
The ring is alot smaller than it looks in the advertisment and neither of my daughters like it.
A refund would be great.
Kind regards,Lavinia
On Mon, 27 Jun 2022, 08:53 Online, <***> wrote:Hi We have sent through the refund to our accounts dept, I will follow up on this.
RegardsHide quoted textMELISSA TARASEEE-COMMERCE AND MERCHANDISE ADMINISTRATION MANAGER
Sent: Friday, 01 July 2022 12:53
To: Online <***>
Subject: Re: return Hi, Second week has passed and no refund. What is the delay? Kind regards,
Lavinia
On Fri, 01 Jul 2022, 16:07 Online, <***> wrote:Hi My sincere apologies for this, I will escalate this to our Finance manager, will get some feedback as to what the delay is.
Sent: Thursday, 07 July 2022 11:11
To: Online <***>
Subject: Re: return Hi, Please advise?
Kind regards,
Lavinia
Hi Lavinia My sincere apologies for this, I know you have been patience for this refund. Our finance manager is new, she is trying to get stuff together and sort things out. Please bear with me, will give you feedback soon as it has been done. I am so sorry.
That's all
NWJ's replyOfficial
13 Jul 2022, 15:19Hi,I have spoken to finance department and they have advised that it will be done by latest Friday.
Thank you for your patience
Thank you for your patience
NWJ's reply13 Jul 2022, 15:19
Official
Hi,I have spoken to finance department and they have advised that it will be done by latest Friday.
Thank you for your patience
Thank you for your patience
LB
Lavinia B's updateReviewer Update
15 Jul 2022, 08:32Thank you for the intervention. Notice of refund was received 14 July 2022 and refund concluded 15 July 2022.
LB
Lavinia B's update15 Jul 2022, 08:32
Reviewer Update
Thank you for the intervention. Notice of refund was received 14 July 2022 and refund concluded 15 July 2022.