AO
Alida O
1 reviews | Active since Jan 2013
18 Dec 2019, 12:39
NWJ Online don't respond to incorrect order received
I'll never shop online with NWJ again. Besides waiting for ages for your order, now I have received the incorrect order and I cannot get anybody to respond to my query on my order number ***. After several e-mails to them I have now decided to take it up with Hellopeter. I ordered a rosegold cross with matching chain, and received my rosegold cross with a silver chain. I need them to replace it before Christmas or to be able to go to my nearest NWJ store so they can exchange my chain. Who would order rosegold with silver! Really!
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NWJ's replyOfficial
19 Dec 2019, 09:13Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
NWJ's reply19 Dec 2019, 09:13
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm