NN
Natalie N
1 reviews | Active since Jul 2019
21 Jan 2022, 05:55
NWJ ONLINE ACCOUNTS DEPARTMENT 👎
NWJ Online.. Really easy to shop on however the return process is an absolute disaster.
I returned a ring in Dec 2021 and had to constantly follow up while I waited for the online team to refund me, had assistance from Melissa ( an absolute angel) who managed to finally get my "so called" refund done in Jan, to be exact 5 Jan however till date the accounts department is unaware of how long it takes to reflect into my account, now 11 working days later and such a reputable company is yet to assist me. I have placed another order to get a ring in the desired size which I have even received...
Looks to me that NWJ ONLINE is quick to take money but extremely slow in refunding.
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NWJ's replyOfficial
01 Feb 2022, 15:17Dear Natalie.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply01 Feb 2022, 15:17
Official
Dear Natalie.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,