Nwj: offline store

Nwj has a whatsapp number, which in effect, doesn't work, as no one responds, I suggest removing that as a means of contact. The online store clearly doesn't work either, I purchased a gift for mothers day, expecting that, if item was in stock , availability would not be an issue. I know have to shapely explain to my wife that her first mother's day gift will not be arriving? I can understand if whe purchase, the re was some sort of heads up that it would not be here in time. But trying to get a hold of relevant people ,is like catching smoke with your hands. I cannot begin to articulate my level of irritation and annoyance. If this is to be expected for customer service, then the rude awakening def made the imprint it desired. Just very disappointing , b3cause what was meant to be a wonderful mother's day, is gone as an empty incomplete day. Very sad