NWJ Mooiriver mall disaster

I was supposed to get married today 20 august , bought rings at NWJ Potchefstroom in April already. 24 July took them in for resizing and was told they will be ready for collection on 16 august as the resizing takes 15 working days. went in on the 15th august as I am in Carletonville and was from a meeting in Klerksdorp. the lady did not even check any records or file or anything , and said to me , the boxes that were supposed to be delivered to them was sent by mistake to Mall of Africa , as soon as it arrives they will call me. the 16th passes and no call. we go in the 19th August , drive all the way from Carletonville and she says they are still waiting. were supposed to get married today 20 august and there was no sense of urgency whatsoever for these ladies to assist us , and you could see that there was not even any truth in the stories were getting this morning I called customer care and was assisted by Busi , who went all the way to sort this out for us, and I wish the store had someone like her. now I get a call and the store manager says the one ring will be in on Tuesday and the other on Wednesday , why the 2 rings are now separated and sent separately is another story. asking for a refund , answer is that they don't have enough money to refund me . we have moved our date now to get married on Thursday 23 august ..... what guarantee do we have that the rings will be available the adverti*****ts that NWJ does are so incorrect, the experience was the worst ever in my life . I cound have just bought from Sterns or Amarican Swiss I am sure I would be happy now celebrating with my family not feeling this miserable.