NP
Nicolene P

1 reviews | Active since Jun 2014

21 May 2016, 06:09

NWJ Kollonade

<p>On my way back to NWJ at the kollonade mall for the fourth time. I wil never purchase something from them again.</p> <p>My wedding rings diamond fell out AGAIN. </p> <p>this time I am not going to accept any excuses. </p> <p>I got such bad service from the stores manager. He is so rude and arrogant. </p> <p>Im now married for 2 months and again the diamond fell out. </p> <p>This is bad manufacturing nothing ells. </p> <p>This time they will replace the whole pendant because seems to me I am going back for a few more times. </p> <p>And seems to me I will be the one following up on MY ring again because this is the service you get they domt keep you updates nor inform tpu when your ring has arrived,nor do they inform you when they are the ones who delays the ring tp get delivered. And they DONT stick to the date they promise you when your ring will be right for collection. </p> <p> </p>

0
Replies (1)
NWJ
NWJ's reply23 May 2016, 08:54
Official

Hello Nicolene,


Thank you for taking the time to correspond with us.

We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.


Trust you find this in order.

Have a blessed day.

Kind regards,

Thanks and see you in store soon,

Best regards,