NWJ Jewellers - Head Office (Disgusting Workmanship and even worse Service)

<p>Where to Begin ------ My advise to everyone that reads this. Don't ever buy your Jewellery from NWJ, not only do they have appalling workmanship but REVOLTING SERVICE as well!!</p> <p>My Fiance bought me a gorgeous engagement Ring - from NWJ airport , My ring is White Gold with a princess cut diamond, with the smaller rectangle cut diamonds on either side of the ring - The day he proposed and popped my ring onto my finger I was absolute awe of how Beautiful my Ring was (I did not ever dream that this would turn into my worst nightmare) Sadly the ring was too big. We then took it a couple days later to NWJ Greenstone to have the ring resized. All the staff at this Branch were very polite and helpful and advised that I get it sized for free as this was the conditions of the purchase. I was thrilled knowing that I did not have to pay to have it resized.</p> <p>When we took the ring in, it was in perfect condition - the Manger of the Store Leona assisted with getting the perfect size so that it would only have to be resized once. She filled in all the paperwork which we signed as proof that we were handing my Ring into them to be resized. She advised that it would go to Head office to be resized and it would take two weeks to be delivered to them (I will make you aware of the fact that the Head office Branch is in Durban and it takes TWO weeks for it to be delivered - these two weeks DO NOT include repair time) The ring after a week and a half FINALLY reached head office for them to begin with the repairs! Which I will note I never received any feedback regarding the status of the repair/Resize. Never the less after another two weeks passed on - I decided to give the Greenstone branch a call for feedback and they advised that it was on its way back. When it arrived at the Greenstone store they contacted me to collect. I collected my Ring the same day as it had been over a Month of waiting and I was ecstatic to get it back!! The ring fitted perfectly and it looked like it was in good condition. We did however Notice that it was rather uneven as the one side was thicker than the other. But being the people we are of today who just accept bad service we never said anything and took it for what it was. (I REGRET DOING THIS! if you are unhappy you should always speak up!)</p> <p>After a month of having my Ring it completely discoloured - this is when White Gold goes YELLOW. Now they say White Gold rings have to be replated at least once a year as they go yellow due to wear. But after a month it was already going yellow. Being unhappy I took it back to be fixed. Back to the Greenstone Branch - they took the ring in with no complaint sent it off to Head office and had it replated. This process took YET another month! We got the Ring back and they repaired it FREE of charge - Obviously - The Ring seemed to look Good as it was no longer Yellow and looking Shiney and New.</p> <p>Two months down the Line - the ring yet again started to discolour and went Yellow (I am a jewellery ***** and a bit of a perfectionist - I am very careful with my ring - I don't wash dishes with it on - I don't cream with it on - to be fair after all this, I take it off when I wash my hands!) and it still went Yellow.</p> <p>This time being Infuriated with the bad workmanship I took it to the Greenstone Branch YET AGAIN! The took it in - same process as the last which - YES! took over a month. I got my Ring back and all looked well. Having major trust issues by now. I never even wanted to wear my ring. But being realistic, after my Hubby to be talked sense into me, I wore it as per normal.</p> <p>This time - It didn't only discolour - the small square/rectangle diamonds on the side started falling out of place. They were all skew and sunken in. The one diamond even seemed to be grey looking. After Yet another few months of having my ring back.</p> <p><br />Now I was full force - I was going to let NWJ head office have it. I sent head office a lengthily email to express my frustration - It took them four days for someone to respond to my email - which i will have you know that no one direct from head office actually responded - They forwarded the email onto the Greenstone Branch manager who responded and contacted me herself! Not even a courtesy email from them to say they had forwarded the email on and someone should be in contact shortly.</p> <p><br />Going back now for the FOURTH TIME!! Leona (Branch Manager at Greenstone) took all the details - same process as before. Wrote down all my complaints about the Ring and sent it off to head office. Except this time I said that I expect a phone call Direct from Head office to explain what they are planning to do about my Ring as well as a FORMAL Letter stating that after this repair, if I bring it back before the year is up with same problems or any other for the fact I want the ring to be replaced/Remade from scratch! (I yet to inform you I still have not received a call from them) Leona had advised that head office agreed to send the Letter once the repairs were complete.<br /> After three weeks to four weeks - I collected my Ring (I collected on Sa****ay the 18th of June) and the Ring looked good again - No longer Yellow - diamonds are straight - Ring is now actually even on both sides. I was thrilled but I am still very optimistic and have no trust in NWJ what so ever.</p> <p><br />I was then told that I would receive my Letter on Monday Morning by Leona.</p> <p>I said I expect to have it No later than Monday! Its now Thursday and I have still not received it - Being Busy I hadn't called in to ask what was happening but never the less Leona called and said she apologizes as she has been off ill! Giving her Grace as we all get ill and need time off - I left it. She then advises me that she spoke to the Lady at Head office (I am still yet to know the name of this Lady as she refuses to call me) and explained that Head office REFUSE to give me a Letter stating that they will replace my Ring if I bring it back within the year as the Ring is over a year Old now.</p> <p>YES NWJ its over a year OLD and has been REPAIRED BY YOU! FOUR TIMES within that year!!! WHO'S FAULT IS THAT!!! Mine or yours ......... It shocking how you are trying to shove it over on to my side and not take responsibility! You obviously know that your workmanship is shocking that you dont want to stand by it and say you are happy to replace the ring knwoing confidentally that is wont discolour again. Because your probably know it will and this is the reason for refusing to replace it or remake it.</p> <p>The Lady at Head office STILL REFUSES TO CALL ME - not even a courtesy call to apologize for their Shoddy workmanship and poor Service.</p> <p><br />I then get a call from a lady by the name of Sam from customer care at NWJ who has asked me to send an email to explain the situation - Im sitting here thinking NWJ Head office dont you think we are a little past a customer care call??? Shocking REally ......</p> <p>NWJ I hope you are prepared for what is about to come because the CPA will be knocking at your door very SOON!</p>