1 reviews | Active since Jan 2018
NWJ is just the middle man!!
I bought a watch from NWJ in Sep 2016. The watch was R3000.00 and gave problems within the first year. We took it in for repairs in Dec 2017 and it has been in for repairs ever since. Each time they ask us to pay for the repairs but when checking the watch it was still broken. It has now been sent back for the 5th or 6th time. No refund or replacement has been offered! TERRIBLE SERVICE!! Now they keep telling me that it is my responsibility to lay a complaint as they can't help, other than sending the watch back and forth for repairs. NWJ takes absolute NO RESPONSIBILITY for the products they provide and keeps saying, "oh sorry, I am just the middle man!"
PATHETIC!!
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,