NWJ is a JOKE...

On the 23/12/18, I went and bought a ring at NWJ with my husband and took it in for repairs as it needed to be adjusted to the correct size. I then collected it. I wore my ring and realised after a few hours that one of my stones was missing. I decided to take it in and was told it would need to be taken in for repairs and I agreed. I was called after 7 days advising that my ring was ready for collection which I collected. I wore my ring and after a few hours I realized that there was another stone missing. I went back to the shop and the manager was so cold treated me like I was at fault, telling me it had to be taken in for repairs again after confirming that it was damaged. I requested to be refunded which the manager refused and I left the ring so it could be taken to "head office". To my surprise, my husband was contacted by the "big boss" Michelle advising that we could come and exchange and get another ring. We got to the store the Third Time and we were treated like I was the one who damaged the ring. The manager refused to listen nor empathise with us. Was not even bothered when I raised my frustration of having to drive to the store because of this . With his intimidating attitude, told us we were not getting a refund and forced us to choose something else which I refused. Maybe if I was treated fairly I would consider exchanging for something else. I want nothing to do with NWJ, I want my money but everyone there keeps telling me about Head Office, bunch of lies. I just want what is due to me which is my money because I do not trust nor want anything that has to do with them. No one wants to take responsibility and still waiting because they still need to contact "Head Office" even today.