CS
Ch S
1 reviews | Active since Aug 2019
22 Aug 2019, 07:35
NWJ Guarantee means nothing
They say gold is forever .When you buy something and it’s still under guarantee at NWJ and one of the stones fall out. You have to wait 3 weeks for them just to assess the ring. It’s the first time in my life that I had to deal with something that takes so long. When you buy a ring its suppose to last all I wanted was to change the ring for something else now I want my money back
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Replies (2)
NWJ's replyOfficial
22 Aug 2019, 14:18Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
NWJ's reply22 Aug 2019, 14:18
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
CS
Ch S's updateReviewer Update
05 Sept 2019, 08:42Good day it’s been 3 weeks I need feedback today on my ring
I also don’t like it if people promise me that they will call me back it’s been 2 days since I phone your Headoffice and they made promises to call me with feedback
I also don’t like it if people promise me that they will call me back it’s been 2 days since I phone your Headoffice and they made promises to call me with feedback
CS
Ch S's update05 Sept 2019, 08:42
Reviewer Update
Good day it’s been 3 weeks I need feedback today on my ring
I also don’t like it if people promise me that they will call me back it’s been 2 days since I phone your Headoffice and they made promises to call me with feedback
I also don’t like it if people promise me that they will call me back it’s been 2 days since I phone your Headoffice and they made promises to call me with feedback