1 reviews | Active since Mar 2021
NWJ engagement rings takes more than 3 months to be remade into correct customer sizes, apparently.
Wow, if I could've helped it this rating would be 0.
I am so furious with NWJ and the services received.
To date, I still do not have an engagement ring - why? Apparently it takes more than 3 months for a ring bought to be remade into a correct size. The amount of in competencies experienced as a customer from NWJ team to date has been an eye opener.
I myself work in customer care and truly do not understand how an engagement ring could possibly take 3 months and more! To be remade into a customers size.
Can you believe when I asked the NWJ team when will I receive my ring - they advised 'they dont know'?? How do you tell a customer 'you don't know?'
Nonetheless an NWJ agent from head office assisted with my complaint and a voucher was provided due to their incompetencies. However I've had to exchange my original ring to a ring that could be resized and not remade due to the intricate work on original ring...once again incompetencies experienced. I was ready to ask for my money back if I did not find a suitable ring for the exchange.
But wow...here we are to date..my fianće and I have no engagement ring since original ring bought in late November 2022 even after the ring exchange -as apparently it now takes...1 month for it to be simply resized? We were advised verbally one week!
I will. Never recommend NWJ to any of my friends or family with this terrible experience.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Has there been feedback? Ofcourse the answer is still no.
Once again, I will never. Refer any friends or family to NWJ. The customer services are pathetic.
I have had to contact a head office agent directly this week for feedback and to date I have no answer to my original customer complaint / & enquiry.
WOW. Shocked honestly. How do you'll as NWJ function as a business in the retail industry when your customer service is so pathetic.
Has there been feedback? Ofcourse the answer is still no.
Once again, I will never. Refer any friends or family to NWJ. The customer services are pathetic.
I have had to contact a head office agent directly this week for feedback and to date I have no answer to my original customer complaint / & enquiry.
WOW. Shocked honestly. How do you'll as NWJ function as a business in the retail industry when your customer service is so pathetic.
It seems you'l (NWJ customer care team) can't even respond professionally to your customers on social media platforms. Tells me a lot about the customer service etiquette for NWJ.
I will liase directly with managers going forward.
Hopefully they will be competent enough to resolve this query and tell me exactly why my original ring could not be remade to my size amongst my other customer services complaints.
It seems you'l (NWJ customer care team) can't even respond professionally to your customers on social media platforms. Tells me a lot about the customer service etiquette for NWJ.
I will liase directly with managers going forward.
Hopefully they will be competent enough to resolve this query and tell me exactly why my original ring could not be remade to my size amongst my other customer services complaints.