NWJ discrediting citizen brand

citizen watch(gold plated bought march 2018 from nwj galleria , 2019 march was taken into the glen nwj because the watch started to fade severely , was initially told i need to go to dbn to the branch that sold it to me , contacted head office , they booked the watch in , few weeks later was told i needed to pay R800 for the repairs , informed them that it was in warranty and that i should be liable for there bad items , Case was escalated , months went on with calling for updates and no progress( note i kept calling them for updates), finally few days ago was told that the watch strap will be replaced only ( note the head was also faded) then after I received a call stating the watch will be available after three weeks( due to supplier issues) My partner called to requested a refund as i was tired of dealing with such , he was told they will contact him back , we are still waiting Worst service by far , unable to comprehend how they allow their customers to be treated in such a manner , Months without the expensive item i purchased with pathetic results . i now understand why they constantly having 50 percent off sales , Poor Service = no client no watch no refund = great ******** Technic i must say ( i have been kind for months but this is absurd)