NWJ BAYWEST MALL POOR SERVICE

I am appalled at the service we have received at the NWJ in Baywest Mall in Port Elizabeth – Eastern Cape.

They have ruined my whole experience of getting engaged which should be an exciting time in a women’s life.

Firstly we bought the ring, the lady said that the size is bigger than a P (we did size my finger at the store) just to get the ring on the engagement day – it was too small.

We took the ring back on the 2nd of September 2018, the store assistants are very unprofessional and ***********: the assistant was eating food in front of us while trying to talk with her mouth full of food. To top it off she didn’t even know how to fill in the form for resizing/ remaking the ring, she couldn’t give me a timeline of how long it would take and she said it wasn’t going to cost much, which isn’t really professional to say. I think we shouldn’t have paid since it’s not our fault that the ring size was wrong since the shop assistant told us it is a bigger ring.

After more than 3 weeks, I received my ring on the 29th of September 2018 , we payed R375 – no invoice was given.

I did see that the ring looked different.

On the Friday, they phoned me to ask if I have the ring and if I incurred any costs….not sure why?

On Sunday the 31st if September, we took the ring back. Firstly the assistant walked away in the middle of our conversation, again so unprofessional. The lady said that ALL of them noticed that the ring didn’t look the same, yet NO one said a word or tried to contact me regarding this matter.

Apparently they have put a smaller diamonds on the band. I am now again waiting for remake, and after it is remadeyou better believe i will be taking it to a jeweler to make sure it is the correct size and cut.

This is unacceptable, POOR service and ********* shop assistants.