NWJ Bad Service ongoing

Bad service and the staff do not know what they are doing.<br> Took a Fossil watch in for a battery replacement on the 15 of February. The sales consultant said to me that they can replace the battery will take them 5 minutes. After a few minutes the sales consultant came back and said that they do not have stock of the specific size battery. Gave the watch back to me only to find that the watch have deep scratches on the back cover. When I asked what happened, the consultant just said O sorry?????<br> Gave them my watch back and they said the will need to send it in for a buff.<br> Got a sms the 25 February to let me know my watch is ready for collection. I arrived at their branch 1 March only to find that the watch battery has been replaced BUT the deep scratches is still on the watch!!!!!<br> Now NWJ wants to replace the rear cover!!!!!!<br> <br> Unhappy customer!!!!!