NWJ - Bad service

Never before have I had such a bad experience. All my life I have shopped at NWJ. The most important time, when my fiancé bought my ring, is the worst experience. He bought a ring middle last year. He then proposed to me on 7 August 2020. I loved the ring, but started noticing dark spots under the diamonds. I took it in after only 2 weeks of wearing the ring (being very careful - not washing hands or nothing with it on.) I got the ring back after 5 weeks. A week later it still had the same problem. Again I took it in, this time it was in for 2 weeks. They then phoned me and told me it was a manufacturing problem on the ring and it can not be fixed. They gave me the option to choose a different ring or to keep that one. I was very sad, as for an engagement ring means a lot to a girl and you add a lot of value to it. We then decided to rather take a new ring without problems. We had to pay in an additional R10 000 and got a new ring. I loved this one even more. We got it on 11/10/2020. Again I was very careful with the ring, And the one afternoon, I noticed one of the diamonds fell out. (30 December 2020) We went in and they told us that they can only take the ring on 12/01/2021, for the repair shops are closed. I took the ring in on 12 January 2021. They told me it would take 2 weeks to replace the diamond. 2 Weeks turned into 4 weeks and I am still waiting for the ring.

I have been engage for over 7 months and have been at least 3 months without a ring. We wanted our money back yesterday and they said we must wait and see if the ring comes today. We also asked that head office must phone us, on which we are still waiting for a call.

VERY BAD SERVICE. And the poor branch manager is doing all she can to help us. Thank goodness at least for that.