G
Geneve
1 reviews | Active since Oct 2023
20 Dec 2023, 15:10
NWJ
NWJ is the worse company ever. I bought goods online and when I got to the store the goods looked rusty. I summited a refund request on the 29 November 2023 and received no feedback On the 13 December 2023 I then followed up and received feedback saying " Apologies for not getting back to you in time .The accounts department currently have an issue with the bank account and they are unable to process payments at the moment .They are working on sorting this out urgently . Once they complete the payment I will forward you the proof of payment .thanks". over a week later and no refund was done. Today I followed up via telephone and was told the refund was done but cant send me proof of payment as the manger is not in. This is beyond insane.
Helpful (0)
Replies (8)0
Replies (8)G
Geneve's updateReviewer Update
20 Dec 2023, 15:21 NWJ is the worse company ever. I bought goods online and when I got to the store the goods looked rusty. I summited a refund request on the 29 November 2023 and received no feedback On the 13 December 2023 I then followed up and received feedback saying " Apologies for not getting back to you in time .The accounts department currently have an issue with the bank account and they are unable to process payments at the moment .They are working on sorting this out urgently . Once they complete the payment I will forward you the proof of payment .thanks". over a week later and no refund was done. Today I followed up via telephone and was told the refund was done but cant send me proof of payment as the manger is not in. This is beyond insane.
I was told to hold on the line (by John) as the person in finance ("Nayri") is processing the refund. When transferred to Nayri she told me to hold on the line, which she then dropped. when I tried calling back for over 4 times no one bothered answer.
On the firth attempted the call was answered by Karjal and was told by her that the refund will be done by today at 16:00.
This is the worse.
I was told to hold on the line (by John) as the person in finance ("Nayri") is processing the refund. When transferred to Nayri she told me to hold on the line, which she then dropped. when I tried calling back for over 4 times no one bothered answer.
On the firth attempted the call was answered by Karjal and was told by her that the refund will be done by today at 16:00.
This is the worse.
G
Geneve's update20 Dec 2023, 15:21
Reviewer Update
NWJ is the worse company ever. I bought goods online and when I got to the store the goods looked rusty. I summited a refund request on the 29 November 2023 and received no feedback On the 13 December 2023 I then followed up and received feedback saying " Apologies for not getting back to you in time .The accounts department currently have an issue with the bank account and they are unable to process payments at the moment .They are working on sorting this out urgently . Once they complete the payment I will forward you the proof of payment .thanks". over a week later and no refund was done. Today I followed up via telephone and was told the refund was done but cant send me proof of payment as the manger is not in. This is beyond insane.
I was told to hold on the line (by John) as the person in finance ("Nayri") is processing the refund. When transferred to Nayri she told me to hold on the line, which she then dropped. when I tried calling back for over 4 times no one bothered answer.
On the firth attempted the call was answered by Karjal and was told by her that the refund will be done by today at 16:00.
This is the worse.
I was told to hold on the line (by John) as the person in finance ("Nayri") is processing the refund. When transferred to Nayri she told me to hold on the line, which she then dropped. when I tried calling back for over 4 times no one bothered answer.
On the firth attempted the call was answered by Karjal and was told by her that the refund will be done by today at 16:00.
This is the worse.
NWJ's replyOfficial
20 Dec 2023, 15:27Good day
We do apologise for the delay in the refund, as advised you will get the P.O.P by 4pm as the refund has been done already. We will email it to you as soon as we get it from the manager
We do apologise for the delay in the refund, as advised you will get the P.O.P by 4pm as the refund has been done already. We will email it to you as soon as we get it from the manager
NWJ's reply20 Dec 2023, 15:27
Official
Good day
We do apologise for the delay in the refund, as advised you will get the P.O.P by 4pm as the refund has been done already. We will email it to you as soon as we get it from the manager
We do apologise for the delay in the refund, as advised you will get the P.O.P by 4pm as the refund has been done already. We will email it to you as soon as we get it from the manager
G
Geneve's updateReviewer Update
20 Dec 2023, 15:46Good day,
Bad service like this will destroy this company. I called over 15 times and you and your team ignored my calls, I have it on record.
Waisted more than R100.00 on airtime to call NWJ Head office "mind you".
I will never buy form NWJ ever again and make sure that my family and friend know about how paretic this company is.
I will be waiting for proof of payment.
Bad service like this will destroy this company. I called over 15 times and you and your team ignored my calls, I have it on record.
Waisted more than R100.00 on airtime to call NWJ Head office "mind you".
I will never buy form NWJ ever again and make sure that my family and friend know about how paretic this company is.
I will be waiting for proof of payment.
G
Geneve's update20 Dec 2023, 15:46
Reviewer Update
Good day,
Bad service like this will destroy this company. I called over 15 times and you and your team ignored my calls, I have it on record.
Waisted more than R100.00 on airtime to call NWJ Head office "mind you".
I will never buy form NWJ ever again and make sure that my family and friend know about how paretic this company is.
I will be waiting for proof of payment.
Bad service like this will destroy this company. I called over 15 times and you and your team ignored my calls, I have it on record.
Waisted more than R100.00 on airtime to call NWJ Head office "mind you".
I will never buy form NWJ ever again and make sure that my family and friend know about how paretic this company is.
I will be waiting for proof of payment.
NWJ's replyOfficial
20 Dec 2023, 15:54Good day
Proof of Payment has been emailed please check your email.
We have the right not to answer calls from people who use bad languages and disrespect the staff.
Once again, we do apologise for the delay in processing the refund.
Proof of Payment has been emailed please check your email.
We have the right not to answer calls from people who use bad languages and disrespect the staff.
Once again, we do apologise for the delay in processing the refund.
NWJ's reply20 Dec 2023, 15:54
Official
Good day
Proof of Payment has been emailed please check your email.
We have the right not to answer calls from people who use bad languages and disrespect the staff.
Once again, we do apologise for the delay in processing the refund.
Proof of Payment has been emailed please check your email.
We have the right not to answer calls from people who use bad languages and disrespect the staff.
Once again, we do apologise for the delay in processing the refund.
G
Geneve's updateReviewer Update
20 Dec 2023, 15:59Bad language, by me saying can you keep quite and allow me to speak.
You are paretic .
I have not received proof of payment.
You are paretic .
I have not received proof of payment.
G
Geneve's update20 Dec 2023, 15:59
Reviewer Update
Bad language, by me saying can you keep quite and allow me to speak.
You are paretic .
I have not received proof of payment.
You are paretic .
I have not received proof of payment.
G
Geneve's updateReviewer Update
20 Dec 2023, 16:03 Still no proof of payment.
All talk and no delivery.
All talk and no delivery.
G
Geneve's update20 Dec 2023, 16:03
Reviewer Update
Still no proof of payment.
All talk and no delivery.
All talk and no delivery.
G
Geneve's updateReviewer Update
20 Dec 2023, 16:30Half an hour later and still no proof of payment.
This is such a big company and the employees just don't care by the way they treat their customers.
This is such a big company and the employees just don't care by the way they treat their customers.
G
Geneve's update20 Dec 2023, 16:30
Reviewer Update
Half an hour later and still no proof of payment.
This is such a big company and the employees just don't care by the way they treat their customers.
This is such a big company and the employees just don't care by the way they treat their customers.
NWJ's replyOfficial
21 Dec 2023, 08:33Good day
The email with proof of payment was sent to you yesterday at 15:40 as advised that you would get it before 4pm. By your response email sent at 4:33pm, you have received it.
Words such as SHUT UP and FU_KING is considered as bad language.
Once again, we do apologise for the delay, the refund has been processed and it will take time to reflect. With that, this case is now closed.
Have a good day further
The email with proof of payment was sent to you yesterday at 15:40 as advised that you would get it before 4pm. By your response email sent at 4:33pm, you have received it.
Words such as SHUT UP and FU_KING is considered as bad language.
Once again, we do apologise for the delay, the refund has been processed and it will take time to reflect. With that, this case is now closed.
Have a good day further
NWJ's reply21 Dec 2023, 08:33
Official
Good day
The email with proof of payment was sent to you yesterday at 15:40 as advised that you would get it before 4pm. By your response email sent at 4:33pm, you have received it.
Words such as SHUT UP and FU_KING is considered as bad language.
Once again, we do apologise for the delay, the refund has been processed and it will take time to reflect. With that, this case is now closed.
Have a good day further
The email with proof of payment was sent to you yesterday at 15:40 as advised that you would get it before 4pm. By your response email sent at 4:33pm, you have received it.
Words such as SHUT UP and FU_KING is considered as bad language.
Once again, we do apologise for the delay, the refund has been processed and it will take time to reflect. With that, this case is now closed.
Have a good day further