NOT IMPRESSED!!!!!!
I have sent in my ring for the 3rd time to get repaired on the 6th of Feb. To date, I have not received any form of communication from your Galleria branch. If the ring is not re-made and available on Monday, 26 Feb then I do NOT want the ring. Please arrange for a cash refund. I am disgusted at the way this whole incident has been handled and I WILL NEVER purchase from any NWJ outlet again. Note (and stressed) if the ring is not made available by the 26th of Feb 2018, I want a cash refund. I did not purchase the ring with vouchers and rest assured that I will happily log a dispute with the Magistrates court.
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NWJ's replyOfficial
23 Feb 2018, 11:15Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,
NWJ's reply23 Feb 2018, 11:15
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,