WW
Waldo W
1 reviews | Active since Feb 2015
26 Nov 2015, 10:45
No Wedding ring two days before wedding
I ordered a ring from NWJ In northgate for my wedding day on Saturday 28 November.<br> The lady in the shop assured me that the ring will be delivered on Thursday the 26th November.<br> After no response, I went to the shop on Wednesday to find out if everything is still in order, they assured me once more that the ring will be delivered the following day!<br> On the day they phone me and tell me that the ring will not be delivered.<br> Empty promises, poor feedback!
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NWJ's replyOfficial
26 Nov 2015, 17:30Hello Waldo van Wyk,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
NWJ's reply26 Nov 2015, 17:30
Official
Hello Waldo van Wyk,
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team
Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.
Trust you find this in order.
Have a blessed day,
Kind regards,
Thanks and see you instore soon,
The NWJ Customer Care Team