SS
Simon S

1 reviews | Active since Aug 2010

28 Sept 2015, 16:16

No feedback and absolutly no Service

After my last complaint still hasn't been resolved. I'm trying again. but it seems this falls on Deaf ears<br> <br> http://hellopeter.com/nwj/complaints/spent-more-time-in-for-repairs-than-worn-***<br> <br> here is my email sent directly to Louise<br> <br> Good day, louise,<br> <br> I have been trying to reach you for 2 weeks now via your telephone number with not one returned call.<br> <br> I'm trying to get my money back for a ring that WAS not abused and this ring has been in the possession of NWJ for more time than my Girlfriend has had it on her finger.<br> <br> I simply WANT my money back,<br> <br> I've been offered exchanges and apologies but the stories keep changing. Now I get told I will get none of that? But frankly I don't care I simply want a refund on that ring.<br> <br> Not once was that ring recorded as being abused, see attachment.<br> <br> I will be posting this email on Hello Peter, then maybe just maybe you will get back to me.<br> <br> Kind regards<br> Simon Skelton <br>

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Replies (1)
NWJ
NWJ's reply28 Sept 2015, 16:40
Official
Hello skeltonsc1,

Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,
The NWJ Customer Care Team