NO CREDIT NOTE / NO MONEY BACK

I bought a Sector No Limits watch for my 26 year old son from the shop on 24/12/2015. It is supposed to be a watch built for \action\", since he rides motor bikes and dives etc. This watch has seen no action since christmas but the strap is broken and the pin on the side has fallen out and is lost.<br> <br> I went back today to request my money back or at least a credit note so that we can buy another brand. No that is not possible. The watch must be handed in at the shop. they will then send it to the supplier and the supplier will decide what to do.<br> <br> I am sorry, but I did not buy the watch from the supplier, so it is not my problem. Why must I wait with no watch and no communication. This shop cannot just pass the buck to the supplier and not accept responsibility for this product that has gone wrong."