JvdW
Joggie van der Westhuizen
1 reviews | Active since Jun 2016
29 Jan 2022, 15:25
No communicatiom
So i gave my ring in on Sunday 23 January 2022 for a quotation, on 26 January i received the quote, ons Thursday 27 January a lady called to ask if the diamont must be replaced. I told them i already have the quote and i will let themknow once i hear from the unsurance. Now on Saturday 29 January they tell me the ring is ready but i never gave permission to fix the ring.. this is totally unacceptable, there is no proof i gave the go ahead. Why would we give the go ahead if we dont have the money?
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Replies (2)JvdW
Joggie van der Westhuizen's updateReviewer Update
29 Jan 2022, 16:01So we went to the store to pick up the ring and get the calibration cert of the diamont tester so that the ring can be tested. Wow, they dont have the cert with them, it is not on site, ended up not testing the diamont. We still paid the ring. Will get second validation to make sure a diamont was replacrd. The manager, Marcel tells me the lady called on the 26 of Janury and the lady said she called us on 27 January. Did request they get the recording or Thursday 27 January. So who is lying
JvdW
Joggie van der Westhuizen's update29 Jan 2022, 16:01
Reviewer Update
So we went to the store to pick up the ring and get the calibration cert of the diamont tester so that the ring can be tested. Wow, they dont have the cert with them, it is not on site, ended up not testing the diamont. We still paid the ring. Will get second validation to make sure a diamont was replacrd. The manager, Marcel tells me the lady called on the 26 of Janury and the lady said she called us on 27 January. Did request they get the recording or Thursday 27 January. So who is lying
NWJ's replyOfficial
01 Feb 2022, 15:19Dear Joggie.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,
NWJ's reply01 Feb 2022, 15:19
Official
Dear Joggie.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,