NO BOXES FOR BRAND NEW WATCH

I bought a watch as a gift fro someone from NWJ during December 2017. Upon payment I was informed by the shop assistant that they are out of boxes of the watch I just bought. I was assured that the boxes would arrive by no later than the first week of January 2018. Up to date (23 January 2018), I have not received a box. Neither has your customer care been of any help whatsoever. I have laid a formal complaint with customer care and sent two follow up emails in this regard, to no avail. Your service is atrocious. The box is the warranty of the purchase item, yet you do not seem to care about that. Your lackluster attitude is unacceptable and if this is how you treat customers, your shops will be closing soon as a direct result. I have no recourse but to give you a poor review on this forum as you simply do not care about your customers.