Never Buy Jewellery at NWJ

We bought a ring on the 27th of January 2019 from the Centurion Mall store and because I am a size H, the ring had to be resized to my size, I was told it will be ready in 3 days and they would call for us to come collect. They did indeed keep to their promise and called and we went to collect it on the 30th of January 2019. However, the ring started cracking on the sides of the band and my husband returned it on the 12th February 2019, he was told it could not possibly be caused by resizing, but it was a factory fault and will have to be sent to the Head Office and they will await on the next step. So I decided to go there myself after work to find out exactly what the action steps would be, when will they call back and etc. However, I was met by a rude store manager, who told me there’s nothing they can do from their side, my finger was too small and the resizing could’ve caused this, so the story changed. Then he said it could take up to 3 weeks for the head office to come back to them and more for me to get the ring back.

I asked him if they can process a refund since I am no longer interested in the ring and was repulsed by the service and the response I had received from the store manager. He told me outright they will never refund the ring. I just have to suck it up and wait for the response from the head office or I can call the customer care line.

I called the customer care this morning and I haven’t received any solid solution to this matter. I was informed they will call the store manager to follow up with the head office.

I am really angry and I do not want anything to do with NWJ, I just want my money back so we can all continue with our lives, so I can get a ring. I have been without a ring for far too long which is why we bought the ring cash so I can have a temporary ring whilst I continue looking for the one that I love.

Receipt number: RCCN ********** Item ***