misled and pathetic customer service

we bought a ring at NWJ Galleria on the 29th of Dec 2015. they didnt have the right size they had to make a new one and we were promised it will be ready on the 22nd of January. Weeks passed and there was no communication. when we eventualy went to the store on the 22nd of January the ring was not ready and we needed it for that weekend. The manager Sagree was not helpful at all, she had a very bad attitude torwards us and not apologetic at all,saying she'll do a follow up on monday even though we were telling her we need the ring on the weekend of the 23rd. The lady , forgot her name promised that the ring will be ready on sartuday morning. They are going to do a \special order\" for us normally the workshop is not open on a sartuday. We asked if the ring is going to be of good quality, because we couldnt understand how are they going to make a ring in 3 hours , they couldnt do it in +- 4 weeks. As promised the ring was \"ready\" on sartuday 23rd. I only wore it a week and its now cracked. I want my money back ASAP. pathetic service at its best. The manager Sagree was hiding in the back office when we sent the ring back on sat 06/02 she was very disrepectful. "