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Bertus E

1 reviews | Active since Jan 2018

17 Jan 2018, 18:39

Misleading the public during sale

I wanted to buy a rose gold diamond ring for my wife at the Kolonnade store. On the the unit where the ring was held it indicated 60% discount, inside the store we were told by the manager, Marcell Goldstone, in a very rude way that the discount do not apply to the specific ring. I raised the complaint with Nothando at customer complaints, even send her photos of the display. She made no effort to contact me back.

Where did service for paying customers go?

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Replies (2)
NWJ
NWJ's reply18 Jan 2018, 08:53
Official

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Kind regards,

BE
Bertus E's update18 Jan 2018, 16:34
Reviewer Update
I would like to thank Vanessa from NWJ Corporate whom solved my problem/complaint within an hour this morning. She referred us to NWJ Wonderpark where we were helped by Lizzy in such a professional way and very friendly. In future I will definitely go back to NWJ Wonderpark and drive the extra 20km further than Kolonnade store. I will never go back to NWJ Kolonnade (franchise managed store) , I have not been contacted or an apology from them. Thank you once again Vanessa, super service.