Misleading information

I purchased a 3 diamond silver and gold set April 2017. I wrote to NWJ customer care on the 26/12/2017 expressing my dissatisfaction with the ring.

Case Number: NWJ-Thursd-ayDecember20-6:30:42 PM

Subject Line: Unhappy customer

Interaction Summary:

I bought a new silver 3 diamond set in April 2017 of this year from NWJ clearwatermall. My husband did not like the service received but I pushed on. I chose a ring he did not like he could see the quality was not authentic but I pushed on. He bought me ring. Valued at R6000. The lady assisting me was forceful in her approach and could not give good advice about jewelry. I told the assistant my wedding ring size was M. She told me no, its a size K and insisted. I told her I do not like to force a ring on but she insisted that a size K is right. My husband walked out the shop upset... He came back to pay... The ring had to go for sizing. It took about 2 to 3 weeks with me calling and escalating to eventually get the ring back. I put the ring on in the shop and had to forced it on. My finger was swelling . My husband was furious but I said just leave it. To be honest I wish I did not. I visited NWJ asking if they can resize or plate it gold and funny enough the same assistant helped me that sold me the ring. All her answers were no you cant sell it back and not sure how much to plate it gold I must come back after 16 Jan to send for quoting. I showed her the solded part was coming apart and very nonchalant she says oh we will resold it...... Can she not hear me.... I am not happy with this ring. This silver ring replaced a beautiful gold wedding set that snapped underneath after 11 years of wearing it. The sales consultant tells me I must not place the ring in water or when doing house choirs.I said to her I don't take my ring off or I might as well leave the ring in the box.

I do not want this ring anymore. I hate what it looks like. I don't get compliments from people when I ask their opinion. I was once asked if this is a lucky packet ring. I want my money back. I am still under warranty and I do have the receipt. This ring supposed to replace a beautiful 13 gold diamond ring set I once wore and because I wanted to try something different like silver , it was to my disappointment. Thanks and see you instore soon, The NWJ Customer Care Team

0861 111 NWJ (***) International Dial : + ********** 7212 Monday to Friday 08:00 am - 17:00 pm

On the 16/01/2018, I received a call that went to voicemail and a voice message was left by Dinesha from customer care number ********** . the voicemail said " hello Olivia this is dinesha from customer care, I spoke to Cindy at NWJ clear watermall and it is fine you can come in to the store and the ring will be exchanged"

I played the voicemail message twice to make sure I am hearing correct and I played the voicemail for my husband. He said lets go to the store now. I get to Clearwater mall, speak to the assistant, she says sorry she cannot exchange the ring and must send it in for a quote. At that point I said to the lady I was told to come in to the store by Dinesha from customer care for an exchange. I asked her to phone customer care, she told me NO I must do it. I told her NO she can do it. I gave her Dineshas number. she called dinesha and handed the phone to me, Dinesha says she made a mistake she thought the ring was bought in December 2017 and that they cant exchange it I must send it in. I said to Dinesha I don't appreciate the run around cause I have not been happy with my purchase and have tried to return or exchange my ring to no avail. I told Dinesha I am not happy with the service and that I am going to place this information on Hello Peter.

My advise to customers is NOT to purchase jewelry from NWJ, they have bad service, you wait extremely long for your jewelry to be sized, staff do not give good customer service or advice, they do not call you and update you, you must call them and they still have bad attitudes on the phone. I am an unhappy customer with a ring that I do not like and this was supposed to replace my previous wedding ring.