misleading advice

Good day

my wife and i had opened an account at NWJ we were told that in order for us to do so we need to provide them with our fica documents as well as a bank statement or a bank conformation letter

the selling process was really good no hassel the lady that assisted us well she defiantly she got her commission we filled in all the form however they could not verify the account for our debit order so the lady informed us that we can fill in a debit order request for the account that we would like to pay we filled that in as well

and everything was approved

yesterday we received and email saying that no funds was paid we need to pay today you can imagine our surprise so we call nwj which is according to the contact center they are call rcs this was not explained to us

we were then told that the account details was wrong and when we asked how can this be as we had provided them with a bank statement as well as a debit order confirmation request that they had giving us to complete funny thing is no one had bothered calling us informing or confirming that the first debit order would be going of on the specified date not even an sms most organizations tend to do that.

seeing that they had said to us that the account numbers was incorrect should they not have called to confirm that the debit order date or even the account number was correct is this not appropriate client service or do they just care about ****ing up peoples credit

thats still not the end we then sort of reached a conclusion i then paid the outstanding amount yesterday and again today i got an sms saying that i still had not paid you can only imagine my frustration i do expect them to call me and resolve this matter today

i will also be logging a formal complaint with the ombudsman and i will be taking this matter further