Lack of communication

I purchased a ring at NWJ on 28/11/2015.<br> Requested it to be enlarged as the ring was too small.<br> <br> Three weeks later they informed me that the ring had been damaged when in process of expanding the size.<br> A refund was offered of which I gladly accepted as I purchased the perfect size ring at another NWJ store.<br> <br> I completed the form for refund on Saturday 9th of January 2015, but still have not heard a word.<br> <br> Attempted to call the office and was informed that form had never been received.<br> <br> Sad part is, if I did not follow up nothing would have happened.<br> <br> Please confirm what I am supposed to do now as I already followed procedure and was told payment will take place once head office approves, but up to date I am still waiting....