Jewelry Theft

I will never again support NWJ Jewelry Store.

Honestly, the worst service delivery I have ever experienced.

The short version of the story, I had done a superbly millennial thing and ordered Christmas gifts from their online store. Items added to the cart, no problem, I selected the delivery address, checked out, paid and was happy with my purchases.

Until i got the email confirmation for my order and the invoice stated that one of the items was out of stock. Of course, i then did what any confused person would have done and tried to call them to figure out what was going on, except the joke was on me because they don't have a call centre that can assist you. I call the store where I was collecting from and they said i had to contact the online store through their WhatsApp platform. I couldn't get any joy from them through December as they closed so I canceled the order and decided to wait it out until the New Year.

Fast forward to the New Year, they take 5 - 7 working days to process the refund. I work in accounts so this is understandable, every company has different policies but then when i queried again, I got told that "refunds take 5-7 working days to process". Then, i forgot my salvation and sent one heck of an email to the online department to which i got the response - in a one liner - to contact customer services via email.

I have sent multiple emails to customer service, i still not have received a response. At this point, the lack of communication is appalling. The fact that their system even allowed for an item that wad out of stock to be checked out, is ridiculous. Needless to say, i will not ever be returning to the store, in person or online and i do trust their management does better to handle their customers, in person and online better.