Is NWJ selling **** jewellery are they a ****?

My husband and I bought our rings at KZN airport in 2021 June. We recently got a new set and we want to trade in the one we bought, went to NWJ in Clearwater what a rude sales person you have there. 1st she said they don’t buy back the ring, when we ask if they they do buy, she said she does know, everything we asked she doesn’t know. After going there for days and the shop was closed.

NWJ doesn’t have a functioning website where we can ask questions to find answers, none of the numbers listed under any shop anywhere works.

We want to trade in this rings, no other pawn shop want to take them apparently they are ****. Both my wedding ring and my husband rings are ****?? You have to take them and give us money. We have certificates but now it seems like they useless. Can you please advice which NWJ should we go to where we can trade in this rings.