1 reviews | Active since Dec 2020
Incorrect Product received from online order and terrible service !
If i could give no star i would !
I ordered a pendant online on the 13th of December 2020. I only got to collect it today 21ste December 2020 after I had to make numerous calls just to find out where my order is and why it's taking so long.
After going into Brooklyn Mall NWJ, absolute terrible service from Julia, the pendant I ordered online vs what I received is absolutely wrong ! Julia has no way to put me in contact with anyone and is useless in assisting me.
I phoned every possible number of head office, sent multiple emails to *** as they are apparently the only way to get in touch of someone, and yet no response ?! No one can pick up the phone and call me nor does any network lines work that I've been trying to call ! My package is still at Brooklyn mall to be sent back, cause what I have ordered I have not received !!!!!!!!!
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,