If i could give zero or NEGATIVE stars I would.

I had been wearing my engagement ring for a solid 6 months when one of my diamonds fell out the first time. According to NWJ I was outside of my "warranty period"(why would diamond/gold jewellery have a warranty period) so I was charged R1000 to replace the diamond and rhodium plate my ring, with the cer*****y that the fix and rhodium plating would ensure that this could not happen again. LOW AND BEHOLD, barely 3 months later THE SAME diamond has fallen out. I contacted the NWJ head office to query what I should do, and they advised that I should contact the store where it was fixed. I contacted NWJ Woodlands Mall and they said, if it fell out in the first month after they fixed it, they can fix it again but seeing as it has been 3 months I would need to pay AGAIN.

This is actually unbelievable, I DO NOT even know how to cope with this. Firstly how and WHY does fine jewellery even need to HAVE a warranty, we pay for quality and then diamonds fall out and your are not even apologetic, never mind willing to fix it on your own account. I havent even been wearing my ring for a full year and TWO diamonds have already fallen out!!! I NEVER should have paid for the first fix in the first place and I don't understand how this was expected and NOW you expect me to PAY AGAIN FOR YOUR SHODDY WORKMANSHIP! I see this is a recurring problem with your jewellery based on all your reviews.

Even though this is such a sentimental thing for me and I absolutely loved my ring, I would rather just give this ring back and get a refund as I am so disappointed and disheartened I want to scream.

Understand me VERY carefully, I will NOT REST until my ring has either been fixed, free of charge or I get my money back.

If no one has contacted me by tomorrow WITH a solution I will be raging on your facebook page AND I will lay a complaint with the consumer protection act.

I look forward to hearing from you with a reasonable solution.