NG
Nolu G

1 reviews | Active since Nov 2023

20 Nov 2023, 12:02

I want my money back!

I ordered a ring online at NWJ but i had to cancel my order. On 31/10/23 I received an email which states that my refund is processed and it will take 7-14 days till to date i have not heared anything from them.

0
Replies (4)
NWJ
NWJ's reply20 Nov 2023, 12:06
Official
Good day

As per your watsapp query, your refund will be processed today. We do apologise for the delay. 

NG
Nolu G's update21 Nov 2023, 08:56
Reviewer Update
But you are blue ticking me on whatsapp?
NWJ
NWJ's reply21 Nov 2023, 14:31
Official
Good day

Please note that the WhatsApp number goes to Customer Care. From Customer Care, they send it to the respective departments and waits for their feedback before Customer Care can provide an answer. Your query has been sent to the respective department and am waiting for feedback. 
NG
Nolu G's update21 Nov 2023, 20:09
Reviewer Update
On whatsapp I was promised that the refund has been processed, after digging and being told you moved offices that was in october! , where do i enter there? Now your merchandise manager sent me a mail stating that you are having issues with your bank accounts! Yall need to get your stories RIGHT!