I WANT A RESOLUTION NOW OR NEW WATCHES!

I am extremely unhappy with the service i have been receiving from NWJ in Menlyn. I have spend over R1000 to fix three watches and i am still not happy with the two watches, which i gave in at the branch on the 15 th of December. I took in two fossils, which needed a glass change and both needed a battery change. I took in the Lanco after that and the Lanco needed a battery change. I received the three watches back the first time and they had to send them back as the repairs were done badly and there were nasty scratches on them. The third time i had to send back the Lanco as well. The battery for the one Fossil has stopped working as well. I take care of my watches and I am sitting with one of the three watches at this stage. I took pictures of all three watches before I sent them back the second time and you can clearly see the scratches and bad workmanship. I want to know how do you replace something like this? The Lanco's invoice number is 701475, not sure what the Fossil watches's invoice number is but the Manager of the shop is well aware of this.