I personally, will NEVER support NWJ again...

I cannot express how bitterly disappointed I am with NWJ in its entirety. NWJ used to be my go-to store when it came to buying jewellery however it is now the second time I have purchased "quality jewellery" from them and have received utterly shockingly poor products. 2017... I buy a beautiful dainty bracelet for my girlfriend made of 9ct white gold entwined with 9ct yellow gold for her birthday... come a few months later the bracelet clasp and links break (WITHIN 6 Months), fair enough I take it back to get replaced and needless to say I get told they were not able to fix the bracelet due to how "fragile" the bracelet is (why sell it then)? Me being me I let it slide (now sitting with a useless piece of jewellery) and 6 months later, I give them another chance buy buying a Sterling Silver Halo Styled Cubic Zirconia Ring as a replacement to my girlfriends lost ring... Here I think "okay this piece looks a lot more sturdy", it's sparkly and the perfect replacement for the ring she lost.. The ring was bought on 24th December 2018... 6 months later (just a few days outside their warranty I must add) does not ONE but THREE cubics have now fallen out with MORE on their way... Needless to say, I go back to the store and explain the goings-on with the payment notification in hand and they tell me... "It's out of warranty. Sorry, but it will cost R160.00 PER STONE to repair"...

Moral of the story is that NWJ does NOT sell quality jewellery like they say they do and their after-sale support is actually none existant... In essence, as soon as they get your money, you are going to have to use the jewellery as a "display piece", because it's definitely not made to be worn.