lN
luke N

1 reviews | Active since Jun 2013

12 Jun 2017, 08:30

Horrific Experience poor workmanship and customer service

<p>I purchased a ring from NWJ (Pavillion) in January 2017, i was told by the sales man that i could resize the ring to any size that i want (This guy **** to me), so i took the ring, when i wanted to resize i had taken the ring to the Phoenix branch only to be told that it cant be resized. after back and forth it was decided that i could not resize the ring, i either had to choose a new ring which could be resized or make up one. so i choose to make up one. Finally picked up the ring on the 2nd of may, DMJ had made this ring for me, only to find a month later that the stones are moving, i am getting married in a months time, this is by far the worst experience i have recieved. IS THIS THE KIND OF SERVICE US AS CUSTOMERS DEALING WITH. JAN 2017 TO JUNE 2017, I will NEVER again purchase from the NJW they are a bunch of *****. </p>

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Replies (1)
NWJ
NWJ's reply12 Jun 2017, 11:18
Official

Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Have a blessed day.

Kind regards,