Horrid customer service

<p>On the 04th July 2017 I purchased a pair of earrings from NWJ Mall of Africa branch. My wife wished to return these in return for another pair of white gold earrings and an eternity ring (I would then fit a minor cash difference), which we agreed to at the Witbank Mall branch on the 08th July 2017.</p> <p>The earrings that my wife wanted were supposed to be white gold hoops, based on a design of a yellow gold styling found in store in Witbank. Which was said that it could be ordered in white gold .The ring was supposed to be based on a white gold styling also found in Witbank which needed to be manufactured due to sizing. We were told that the process of manufacturing both the earrings and ring would take nothing more than 2 weeks.</p> <p>On the 19th of July 2017 we were told that the process was only then starting because confirmation was needed from head office that the ring could be re-made smaller and the earrings made, this WAS CONFIRMED it was being done and promised AGAIN that the jewellery will not take more than 2 weeks to be remade and ready for collection </p> <p>On the 26th July 2017 (1 week later) we were contacted by a personnel from the Witbank branch telling us that the earrings could not be made. Therefore we would need to look at picking something else. Which is ridiculous because on the 19th July we were told it was confirmed that by head office. We were also told the ring is still being made. I then contacted the personnel from Witbank on the 31st July 2017 to tell them I want the ring but I don’t want anything else from them therefore due to all this inconvenience I would like my money back. We agreed that her area manager would get back to me regarding these issues, no one has contacted me since.</p> <p>Today is the 08th August 2017, now 4 weeks since we had agreed on the new earrings and ring that we wanted. I want someone to contact me from NWJ to let me know what is going on.</p> <p>Truly disgusting service and completely unacceptable!</p> <p> </p>