1 reviews | Active since Oct 2016
Horrible service and poor product from NWJ!!
I am very displeased about the service I have received from NWJ!! In 2015 my husband bought me a wedding band with small stones that keep falling off. Since then I have taken the ring in to NWJ to be fixed. This has happened atleast 4 times now! At some point they even gave me a new ring because they could clearly see that their product is faulty! I have now sent it in for fixing at the NWJ in Mall of Africa and today I get feedback that i need to pay R2000 for the ring to get fixed. Now why am I paying for what is clearly a faulty product that NWJ sold me. I dont even wear this ring anymore and I keep it in a drawer for the mere fact that the stones come loose. I dont understand how NWJ is expecting me to now pay for the repairs and then what happens after that, I must continue incurring costs to get it fixed over and over? COME ON NOW! THIS IS PATHETIC, YOU CAN SURELY DO BETTER!! I dont even wear my wedding ring anymore because it's just a headache!! NWJ do better! You sell a faulty product which you have had to fix numerous times and now you tell me that it is out of warranty so it's my problem! SERIOUSLY!!
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
" Hi Anne, Please send you send me a copy of the receipt when you were given a new ring, please note all our jewellery leaves our stores in perfect condition and unfortunately NWJ cannot be held responsible for the loss, wear and tear, any damage or deterioration that might occur once it has been worn by a customer". Kind Regards,Romona
I dont even know what wear and tear they are referring to because I dont even wear the ****** thing due to the fact that the stones fall off even when worn for a day! Is this how you treat your customers NWJ? I dont understand how this has even become my problem!! I am not accepting that horrible product that I will probably spend the rest of my life bringing in for fixing!!
" Hi Anne, Please send you send me a copy of the receipt when you were given a new ring, please note all our jewellery leaves our stores in perfect condition and unfortunately NWJ cannot be held responsible for the loss, wear and tear, any damage or deterioration that might occur once it has been worn by a customer". Kind Regards,Romona
I dont even know what wear and tear they are referring to because I dont even wear the ****** thing due to the fact that the stones fall off even when worn for a day! Is this how you treat your customers NWJ? I dont understand how this has even become my problem!! I am not accepting that horrible product that I will probably spend the rest of my life bringing in for fixing!!