Horrible and deceiptful service

<p>My girlfriend purchased a ring for my birthday end of April. The ring was too small so I went and exchanged it. I selected another ring as they did not have a ring in my size. They ordered the ring for me and told me I must collect it the following Thursday. I went to fetch it and they said it hasn't come after trying to figure out who I am and what I ordered. I feel this information must be kept in a place accessible to all staff. I kept phoning and was promised 3 times that I would have my ring Thursday and my details were taken down three seperate times. I don't understand why it can't be kept on the system. I just phoned again and was told again that manager stepped out the store. Firstly, how is it that every time I call the manager is not there and secondly why does the manager then not phone me back. I am not a regular NWJ shopper but my girlfriend certainly is. I can guarantee after the service we received and all the negative reviews I will not shop there again. I simply want the money back and NWJ can keep their ring. </p>