heartbroken services

<p> We purchased a ring at the Nwj bridal fair but we only got married on the 13th august 2016.</p> <p> </p> <p> </p> <p>My husband wore his ring for less than two weeks before it started getting damaged and seems to have had a factory default </p> <p> </p> <p> </p> <p>We went to the pavilion branch on the 1st September 2016 and there was only two staff which was Mariska Haripasad and a manager who she referred to as Aunt Rosh </p> <p> </p> <p> </p> <p> </p> <p>They both advised us we would get a new ring from head office delivered as they had no stock and the head office is in umhlanag they have 36 in stock </p> <p> </p> <p> </p> <p> </p> <p>Mariska then proceeded to the system where she took down our details and advised she would contact us within a week. </p> <p> </p> <p> </p> <p>We then advised end of the month we coming to purchase a band for a ring. </p> <p> </p> <p> </p> <p>We walked out the store and have never heard from anyone since.We have been purchasing all our jewellery from your store... my husband always believed in you guys.We have all the items to prove it even my engagement ring as well as wedding rings for me and band for my husband was purchased from you guys. </p> <p> </p> <p> </p> <p> </p> <p>It's been exactly a month and today we decided to take time off our busy lives to go to pavilion and pick up the ring </p> <p> </p> <p> </p> <p> </p> <p>We walk into the store where every single staff member is extremely unhelpful. From the managers to the normal staff!!</p> <p> </p> <p> </p> <p>I am so disgusted and disappointed in the manner we was treated. </p> <p> </p> <p> </p> <p>I left their attitude a side and i asked for my husband band, the young girl Thirusha is the worse staff member you possibly would want for a retail store.</p> <p> </p> <p> </p> <p>She takes my slip, she punches into system and she advised nothing had been ordered and there's no stock in store. </p> <p> </p> <p> </p> <p>To our shock Mariska had promised to order the ring and have it delivered </p> <p> </p> <p> </p> <p> </p> <p>We ask her if she can check with management, before we complete our conversation with her she walks away to an Indian gentleman who advised he is the weekend manager.</p> <p> </p> <p> </p> <p>He advised us that he was the weekend manager and has no idea of anything of this sort. He is very unhelpful and does not have a trait to be a manager. He immediately got defensive and he started opening wide eyes like in shock. </p> <p> </p> <p> </p> <p>Elizabeth another so called manager then advised she would now handle the matter going forward. </p> <p> </p> <p> </p> <p>I asked for a complaint department number or email address for 15 minutes and they refused to give it to me, they went in one back office leaving us standing in the store for 10 minutes unattended too they come back with a page with a customer care line. </p> <p> </p> <p> </p> <p>We waited so long just for a complaint number, I also work in the customer care industry and I know all my departments number off by heart because i strive to deliver the best service to my customers on a daily basis. </p> <p> </p> <p>After blasting them on Facebook someone got back to me</p> <p> </p> <p>Then we had an excutive named Vanessa handling the matter </p> <p> </p> <p>She handled it fine on the first day however after that the follow up call because the ring she delivered was to small for my husband was dismal </p> <p> </p> <p>The attitude and the lack of people s****s should be rated number one as that's all I have been getting from the staff </p> <p> </p> <p>Regardless if staff is temp or not their duty is to do their job in order for customers to be happy </p> <p> </p> <p>Everything should be left at the door when u start work as we are where we are because of customers </p> <p> </p> <p>I am very troubled that such a big company has so many faults </p> <p> </p> <p> </p> <p>From poor quality of goods to worse attitudes of staff members </p> <p> </p> <p>I asked for an apology letter and I was refused because they deal with matters internally and temp staff should not be held responsible </p>