AR
Ashwin R
1 reviews | Active since Jul 2020
09 Mar 2021, 06:21
Head Office don't even help with problems
I bought a ring from NWJ. I was promised a valuation certificate via email. Their systems were down on Saturday and I was promised that it would be sent on Monday. On Monday nothing was sent. I tried calling the store at Menlyn, and no one answers. I then called their head offices twice and I was promised to be called back twice but nothing. Really unprofessional service
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NWJ's replyOfficial
12 Mar 2021, 16:13Dear Ashwin.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,
NWJ's reply12 Mar 2021, 16:13
Official
Dear Ashwin.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Best regards,