Goods still damaged after repairs

Good day<br> <br> I bought a 9 carat white gold engagement ring in December from the NWJ in Mosselbay whilst on holiday. 2 Days after I proposed, my Fiance showed me that the ring was bent out of shape. We took it back to NWJ in Mosselbay to have it looked at. They told us they will only be able to send in for repairs on the 11th of January, which is after the date we returned home. We decided to rather wait until we got home. We took it to NWJ in The Reds Mall. They said we will have to pay for the damages, (damages on a 2 day old, high quality gold ring). Upon inspection at the shop, the consultant noticed that one of the diamonds was lose. We agreed and let them send it in for the repairs.<br> <br> After 10 days we got the ring back and paid for it. Upon inspection when we arrived home, we saw that the ring is in the exact same condition that it was before it went in. <br> <br> I find it unacceptable that a \high quality"product bought from a premium Jeweler was defective from the first day and then gets returned in the same condition. """