RM
Refilwe M
1 reviews | Active since Oct 2012
06 Aug 2019, 12:09
Good product servise
We bought my wedding ring last year July an in November last year still, the diamond came out. They took it in for 3 weeks. When I went to collect it I was not happy about the outcome but I took it anyway now last month the same diamond came out yet again. And I took it back. My concern is that the ring was expensive and why should the diamond come out. And my engagement ring was way cheaper and I wore it for 5 years and never experience a problem. I need this matter resolved ASAP. Its my 1st wedding anniversary weekend and I have no ring.
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Replies (2)RM
Refilwe M's updateReviewer Update
06 Aug 2019, 12:12It was NWJ in Centurion
RM
Refilwe M's update06 Aug 2019, 12:12
Reviewer Update
It was NWJ in Centurion
NWJ's replyOfficial
07 Aug 2019, 08:32Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
NWJ's reply07 Aug 2019, 08:32
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Please note that your complaint has been logged and your case have been escalated to our Head Office and we will address this with the relevant Department .
Trust you find this in order.
Kind regards,
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm