GOLD CHAIN LOST

On 25 November I took my broken chain to NWL to have it repaired. 4 Days later I receive a phone call to say my chain is ready for collection. The first week of December I went to NWL at Tygervally to collect my chain. There was no sign of my chain. Will I please come back later the week. After 5 days I returned to the shop - no chain - I was then informed they lost my chain. They will contact the Manager at the Canal Branch and will keep me up to date. I received a call from the Manager informing me that I can come back and they will replace the chain. I went back to NWL the week of 4 January. The sales lady said that she will have to confirm with the Manager at Canal Branch, and he will contact me. The Manager of Canal Branch contact me again. I visited the NWL branch at 12 o clock today, the Manager on duty was busy with an interview and the sales lady ask me to please come back later. I returned 1 1/2 hours later, I was then informed by a new person, that he will have to contact the Manager at Canal Branch again. Well I have had enought - no more. That is very very poor service, and I am still waiting for NWJ to replace my chain.<br> Elfreda