ZT
Zamile T
1 reviews | Active since Jan 2024
09 Jan 2024, 18:55
Frustrated and unhappy customer
Poor communication, I bought jewellery on the 22nd of December online and I have not received updates from them. I followed up 3 times to no avail. Its my mom’s birthday this coming Friday and I have no clue what to do because they are not responding so that I can have an understand of what is the hold up with my order. I did purchase jewellery from them last year and it was a breeze I was very impressed with the service but this time I don’t know what is the problem.
Helpful (0)
Replies (3)0
Replies (3)
NWJ's replyOfficial
10 Jan 2024, 08:13Good day
We do apologise for the delay. Please note the Head Office was closed from 23 December to 2 January. I will check with the department and advise
We do apologise for the delay. Please note the Head Office was closed from 23 December to 2 January. I will check with the department and advise
NWJ's reply10 Jan 2024, 08:13
Official
Good day
We do apologise for the delay. Please note the Head Office was closed from 23 December to 2 January. I will check with the department and advise
We do apologise for the delay. Please note the Head Office was closed from 23 December to 2 January. I will check with the department and advise
NWJ's replyOfficial
10 Jan 2024, 09:40We do apologise for the delay. We had to source the item from a store as we had no stock in Head Office. You should receive your order during the course of next week latest
NWJ's reply10 Jan 2024, 09:40
Official
We do apologise for the delay. We had to source the item from a store as we had no stock in Head Office. You should receive your order during the course of next week latest
ZT
Zamile T's updateReviewer Update
21 Jan 2024, 16:40Hi, I am still not happy with the service from NWJ. I have sent emails following up on my order. My mom’s birthday was 2 weeks ago. I was promised last week I should have my items delivered during the course of the week but still nothing. I followed up, they ignored my email, after my 2nd follow up I was told there are delays with the orders they should dispatch my order last week. I have not received any communication about the order being dispatched and I have to keep telling my mom that her gift is still coming. I don’t even know myself if it will ever be dispatched because I have to keep begging for updates. This is honestly not fair. I can understand there are delays but communicate with me. I am a paying customers i did not ask to be given these items for free i purchased them. What happened to respecting customers. I am highly disappointed. I did not expect this from NWJ. I thought this would have been resolved by now.
ZT
Zamile T's update21 Jan 2024, 16:40
Reviewer Update
Hi, I am still not happy with the service from NWJ. I have sent emails following up on my order. My mom’s birthday was 2 weeks ago. I was promised last week I should have my items delivered during the course of the week but still nothing. I followed up, they ignored my email, after my 2nd follow up I was told there are delays with the orders they should dispatch my order last week. I have not received any communication about the order being dispatched and I have to keep telling my mom that her gift is still coming. I don’t even know myself if it will ever be dispatched because I have to keep begging for updates. This is honestly not fair. I can understand there are delays but communicate with me. I am a paying customers i did not ask to be given these items for free i purchased them. What happened to respecting customers. I am highly disappointed. I did not expect this from NWJ. I thought this would have been resolved by now.